Policies

At Emily Andrews Portrait Design, we want your portrait experience to be perfect. We've found that communicating some of our policies in advance helps answer many questions ahead of time.

 
 

Portrait Session

Due to our high demand, the session fee payment is required at the time of booking to reserve your time and location. This fee does not include any product and is refundable if notice of cancellation is given within 24 hours of your scheduled session. Alternatively, it may be applied towards a rescheduled session within 6 months. (Please reschedule if your child is sick or unusually cranky!)


Viewing & Ordering Session

Please be prepared to schedule a 1.5 hour Viewing & Ordering Session to review the images from your Portrait Session. This session will be held in our Viewing Gallery where we will assist you in making your portrait selections. Please make sure all decision makers are present and that you're prepared to give this process your full attention. While we have toys available, we suggest getting a babysitter if your kids are not used to unsupervised playtime. 


Sizes and Finishes

All images are available in color, black & white and vintage tones. We enhance each ordered image by hand to your satisfaction. All portraits 11 x 14 and larger are considered Wall Portraits and hand signed by our Portrait Artist, Craig Brubaker.


Payment Information

All orders must be paid in full at the time of placement unless a no interest payment plan is arranged. Due to the custom nature of our business, we cannot make any changes to your completed order beyond 24 hours of your Viewing & Ordering Session. Beyond this point all orders are non-refundable once full or partial payment is received. Cash, check, and all major credit cards are accepted.


The Images You Did Not Select...

Non-ordered images will be held for an additional 45 days after your order date. All ordered images will be archived for your safe keeping at multiple locations at no additional fee. After the 45 days, non-ordered images will be discarded.


Production Time

Please allow 6-8 weeks for your order to be completed. Your one of a kind, artisan quality portraits are an investment that should not be rushed.


Copyright

All images are the sole property of Emily Andrews Portrait Design, Inc. and are protected by federal copyright laws. Copying of any kind without permission is illegal and strictly prohibited.  We retain the right to use images in promotional materials and social media, unless otherwise specified by our clients at the time of order.


Prices are subject to change without notice.